words

Organise your sales & support with a ticketing system

Designed to help you streamline support requests and improve customer support efficiency by providing staff with tools they need to deliver fast, effective and measurable support.

The basic features that you would require in any such tool is the ability to create, update and list multiple tickets and view if their status is open, on hold or closed.

The Six Benefits of Using a Ticketing System
While it can be argued that in the digital world, e-mail is more personable than a support ticket, you may want to consider the following:

1. SPAM
2. Organisation
3. Redundancy
4. Accountability and Training
5. Collaboration
6. Time Management and Trending

FAQ Pages – [Here's a tip for Search Engine Marketing]

Consider adding a frequently asked questions (FAQ)  page to your website, it provides a great way for users to find you. Often users search for questions rather than answers. Providing information addressing your potential visitors needs or problems in the form of questions and answers is a great way to assist busy people.

Example:

Question: When you market yourself to the online community, who’s needs are you thinking of?

Answer:  My target audience of course. If this was not immediately obvious to you then you should consider doing market analysis and website usability tests. To do this:

• Create a persona of your potential visitors.
• Take down details that majority of your visitors will have, this information should not be limited just to demographic details you need to dig deeper and find out the culture and personality types that you intend to communicate with.
• Once you have compiled this information it could be useful to then contact these people in person with a survey to confirm that your intentions could indeed be helping your target audience
• Content accessibility through popular search engines should be tested
• Find out how usable and effective your content is from the information gathered in the first step

There is no doubt that usability testing should be done before websites are built, however if you have over complicated systems there is a big chance that you are simply wasting your visitors time.

Question: What is Search Engine Optimization (SEO) ?

Answer: In short, having a professional web developer create a website that a search engine can read, as  search engines have strict requirements and are not usually met from a website out of the box. A common misconception is the “build it and they will come” saying. The Internet is a distribution channel that delivers information, people know how to search for information, you need to make sure they can find you.

Consider contacting Favourites Multimedia to personally discuss your Internet marketing plan.

Local hosting – Excellent for Melbourne websites.

Favourites Multimedia is officially launching it’s recently acquired local web hosting services, which boasts a huge speed boost especially to customers that are currently hosted outside of Melbourne, Victoria. Have your pages load in seconds not minutes.

Your website will be further optimized on search engines such as Google. Having your website hosted in the same physical location as your business gives your customers easy access to your website.

See the comparison between both the local (Melbourne)
and international (California, USA & Japan) hosting services we provide.

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